Effective Date: 12 Dec 2024
At Retofy Global, customer satisfaction is our priority. We strive to provide high-quality products, but if you are unsatisfied with your purchase, please review our refund and cancellation policy below.
1. Order Cancellation
- Orders can be canceled within 24 hours of placement if they have not been processed or shipped.
- Once an order is shipped, cancellation is not possible.
2. Refund Policy
We offer refunds only under the following conditions:
- The product received is damaged, defective, or incorrect.
- The product is expired at the time of delivery.
Non-Refundable Items:
- Opened or partially used products.
- Perishable food items unless proven defective.
- Orders returned without prior approval.
3. Refund Process
- To initiate a refund, contact us at info@retofyglobal.com within 48 hours of delivery.
- Provide order details, product images, and issue description.
- If eligible, refunds will be processed within 7-10 business days via the original payment method.
4. Return Shipping
- If the return is due to an error on our part (wrong/damaged product), we will bear the return shipping cost.
- For other cases, the customer is responsible for return shipping charges.
For any refund queries, contact us at:
📧 Email: info@retofyglobal.com
📞 Phone: +91-9153758912